WARRANTY & AFTER-SALES POLICY
SADDLE — WARRANTY & AFTER-SALES POLICY
2-Year Manufacturing Warranty
Coverage All VELO products are covered by a 2-year warranty against material and manufacturing defects. Proof of purchase (order confirmation email) required.
| ✅ Covered | ❌ Not Covered |
| Rail manufacturing defects (breakage, abnormal bending) | Damage from drops, impacts, or accidents |
| Abnormal separation of cover or padding | Normal wear (friction, aging) |
| Shell defects (no external impact) | Misuse (exceeding maximum weight limit) |
| Free replacement or repair (labor included) | Unauthorized modifications or repairs |
| No proof of purchase | |
| RETURNS & REFUNDS | |
| 14-Day Risk-Free Trial | |
| Policy | From the day you receive your saddle, you have 14 calendar days to decide. Don't like it? Full refund, zero risk. |
| Return Conditions | |
| Condition 1 | Product must be in new condition (short trial rides accepted) |
| Condition 2 | Include original packaging and all accessories |
| Condition 3 | Must be returned within 14 days of receipt |
| EXCHANGES | |
| How to Exchange (Return First, Reorder Second) | |
| Step 1 | Request a return via the return process above (within 14 days). |
| Step 2 | We process your refund within 10 business days after receiving your return. |
| Step 3 | Order the new model — we ship it immediately. |
💡 Not sure which model fits your bike? Email us with a photo of your bike and your riding style — we'll give you a free recommendation.
| CONTACT | |
| support@velosaddles.eu | |
| Company | UNCHUNG TSAI |
| Address | Place Boieldieu, Paris 75002, France |